Refund Policy – Decima Services
Effective Date:10/09/25
At Decima Services, we strive to deliver high-quality web development solutions tailored to each client’s needs. Due to the custom nature of our services, we maintain the following refund policy:
1. General Policy
All payments made to Decima Services for web development and related digital services are non-refundable, except as explicitly stated in this policy. By purchasing our services, you agree to this policy.
2. Deposit Payments
A non-refundable deposit is required before work begins on any project.
This deposit secures your project slot and covers initial research, planning, and resource allocation.
The deposit is non-refundable under all circumstances once work has commenced.
3. Milestone-Based Payments
For large projects with milestone-based billing, each milestone payment is non-refundable once that portion of the work has started or been delivered.
If a project is terminated early by the client, the client is responsible for payment of all completed milestones and work done up to that point.
4. Service Cancellation
If the Client cancels the project before work begins:
A full refund may be issued minus any administrative or consultation fees.
If the Client cancels after work has started:
No refund will be issued for completed or partially completed work.
Any unpaid balance for completed work remains due.
5. Unsatisfactory Results
We are committed to working closely with you to meet your expectations.
Each project includes a defined number of revision rounds (as outlined in the Service Agreement).
Refunds will not be issued due to subjective dissatisfaction after the agreed revisions have been completed.
6. Maintenance & Monthly Plans
Monthly website maintenance or subscription-based services are billed in advance.
You may cancel your plan at any time, but no refunds will be issued for unused portions of the current billing cycle.
If cancellation occurs mid-cycle, the service will remain active until the end of the paid period.
7. Exceptions
Refunds may be considered in rare cases of:
Service non-delivery: If no work has been started within the agreed timeline and no valid reason has been provided.
Double payment or billing error: Verified billing errors will be refunded in full.
8. How to Request a Refund
To request a refund or dispute a charge, contact us at:
📧 Email: amandeep269054@gmail.com
📞 Phone: 9803332869
You must include your project ID, invoice number, and reason for the request. Refund requests must be made within 7 business days of the issue occurring.
9. Chargebacks
Filing a chargeback without first contacting Decima Services to resolve the issue is a breach of this agreement. We reserve the right to suspend or terminate services and pursue legal action for fraudulent chargebacks.
10. Changes to This Policy
Decima Services reserves the right to modify this Refund Policy at any time. Updates will be posted to our website with the revised effective date.
Thank you for choosing Decima Services.
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